Shipping policy

By placing an order on heyozzi.com (the "Site"), you ("Customer," "you," or "your") acknowledge that you have read, understood, and agree to be bound by this Shipping Policy. This policy forms part of, and is incorporated into, the Terms of Service governing your use of the Site and your purchase of Ozzi products.

1. Order Processing

1.1  Ozzi will make commercially reasonable efforts to process and ship orders as quickly as possible. Estimated processing times are provided for informational purposes only and do not constitute a guaranteed delivery date or shipping commitment.

1.2  Processing and delivery timelines may be affected by circumstances beyond Ozzi's control, including but not limited to:

  1. Adverse weather conditions, natural disasters, or acts of God

  2. Public health emergencies, pandemics, or government-imposed restrictions

  3. Carrier service disruptions, labor disputes, or carrier capacity limitations

  4. High order volume, promotional periods, or pre-order fulfillment windows

  5. Supply chain disruptions or inventory shortages

  6. Incorrect or incomplete shipping information provided by the Customer

1.3  Ozzi shall not be liable for any damages, losses, or expenses arising from delays in order processing or shipping caused by any of the foregoing circumstances or any other circumstances beyond Ozzi's reasonable control.

2. Shipping Carriers and Methods

2.1  Ozzi utilizes various third-party shipping carriers to fulfill orders, including but not limited to USPS, UPS, FedEx, and other regional or national carriers (each, a "Carrier"). Ozzi reserves the right to select the Carrier and shipping method for each order at its sole discretion.

2.2  The selection of a particular Carrier for any given order does not obligate Ozzi to use that same Carrier for future orders, replacements, or reshipments.

2.3  Ozzi is not an agent, partner, or affiliate of any Carrier. All Carriers are independent third-party service providers, and their services are governed by their own terms, conditions, and policies.

3. Transfer of Risk and Title

3.1  Title to and risk of loss for all products shall pass from Ozzi to the Customer at the point of delivery of the product to the Carrier ("Shipping Point"). Once a product has been tendered to and accepted by the Carrier, Ozzi bears no responsibility or liability for the product, including but not limited to loss, theft, damage, delay, or misdelivery.

3.2  For clarity, Ozzi's responsibility for each order ends when the Carrier takes physical possession of the shipment. Any claims arising after that point, including claims for damage during transit, are between the Customer and the Carrier.

3.3  Customers may contact the applicable Carrier directly to file claims for packages that are lost or damaged during transit. Ozzi may, but is not obligated to, assist Customers in initiating Carrier claims.

4. Delivery and Confirmation

4.1  Ozzi will provide tracking information for each shipment when available. Tracking information is provided by the Carrier and Ozzi makes no representations or warranties regarding the accuracy, completeness, or timeliness of tracking updates.

4.2  A shipment shall be deemed "Delivered" when the Carrier's tracking system reflects a delivery status, including but not limited to statuses such as "Delivered," "Left at door," "Delivered to mailroom," or any similar designation indicating the package has reached the delivery address provided by the Customer.

4.3  Photographic delivery confirmation, GPS delivery data, or signed delivery receipts provided by the Carrier shall constitute conclusive evidence of delivery. The Customer's subsequent denial of receipt does not, by itself, establish non-delivery.

4.4  It is the Customer's sole responsibility to provide a complete, accurate, and secure delivery address at the time of order. Ozzi is not responsible for deliveries made to incorrect addresses provided by the Customer, deliveries to unsecured locations, or packages left in common areas.

5. Lost, Stolen, or Missing Packages

5.1  Ozzi is not responsible for packages that are marked as delivered by the Carrier but are reported as lost, stolen, or not received by the Customer. Once a package has been confirmed as delivered by the Carrier's tracking system, any dispute regarding receipt is between the Customer and the Carrier.

5.2  In cases where a Customer claims a delivered package was stolen, Ozzi may, at its sole discretion, require the Customer to:

  1. File a police report with the relevant local law enforcement agency regarding the stolen package

  2. Provide Ozzi with a copy of the filed police report, including the report number, filing date, and details of the claimed theft

  3. File a claim directly with the Carrier

  4. Provide any additional documentation Ozzi reasonably requests to verify the claim

5.3  Ozzi may, at its sole and absolute discretion, elect to send a replacement order to the Customer at no additional charge. Any decision to send a replacement is made on a case-by-case basis and does not create any obligation, precedent, or entitlement for the Customer or any other customer to receive replacement orders in similar or different circumstances.

5.4  The issuance of a replacement order does not constitute an admission of fault, liability, or responsibility by Ozzi for the original shipment. Replacement orders are provided solely as a courtesy and goodwill gesture.

5.5  Ozzi reserves the right to limit the number of replacement orders issued to any Customer. Customers who submit multiple claims for lost or stolen packages may be subject to additional verification requirements, refusal of future replacement orders, or account suspension at Ozzi's sole discretion.

6. Carrier Delays and Service Failures

6.1  Ozzi is not responsible for delays, service disruptions, or failures by any Carrier, including delayed delivery, misrouted packages, or temporary holds. Estimated delivery dates provided by Carriers are not guaranteed by Ozzi.

6.2  Customers experiencing Carrier delays should contact the Carrier directly using the tracking information provided. Ozzi may, but is not obligated to, assist Customers in resolving Carrier-related issues.

7. Shipping Address Accuracy

7.1  The Customer is solely responsible for ensuring the accuracy and completeness of the shipping address provided at checkout. This includes apartment or unit numbers, suite numbers, parcel locker information, building access codes, and any special delivery instructions.

7.2  Ozzi is not liable for orders that are undeliverable, returned to sender, lost, or delayed due to incorrect, incomplete, or outdated address information provided by the Customer.

7.3  If an order is returned to Ozzi due to an incorrect or undeliverable address, the Customer may be required to pay additional shipping fees for reshipment.

8. Chargebacks and Fraudulent Claims

8.1  Filing a chargeback or payment dispute for an order that has been confirmed as delivered by the Carrier, or for an order where Ozzi has provided or is in the process of providing a replacement, may be considered a fraudulent claim.

8.2  Ozzi reserves the right to dispute any chargeback it believes to be fraudulent and to provide all relevant evidence to the payment processor, including but not limited to delivery confirmation, photographic evidence, tracking data, and records of all communications with the Customer.

8.3  Customers who file chargebacks that Ozzi determines, in its sole discretion, to be fraudulent may be subject to:

  1. Permanent suspension of their account and prohibition from future purchases

  2. Collection efforts for the full order amount plus any fees or costs incurred by Ozzi as a result of the chargeback

  3. Referral to fraud prevention databases and reporting to applicable authorities

9. Pre-Orders

9.1  For products offered on a pre-order basis, estimated shipping dates are approximate and subject to change. Ozzi will make reasonable efforts to communicate any significant changes to estimated shipping timelines.

9.2  Pre-order products are subject to the same transfer-of-risk provisions set forth in Section 3 of this policy once the product has been tendered to the Carrier.

10. International Shipping

10.1  If applicable, international orders may be subject to customs duties, import taxes, and other fees imposed by the destination country. These charges are the sole responsibility of the Customer and are not included in the order total.

10.2  Ozzi is not responsible for delays caused by customs processing or for packages seized or held by customs authorities.

11. Limitation of Liability

11.1  TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OZZI'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO SHIPPING, DELIVERY, LOSS, THEFT, OR DAMAGE OF ANY ORDER SHALL NOT EXCEED THE AMOUNT PAID BY THE CUSTOMER FOR THE AFFECTED ORDER.

11.2  IN NO EVENT SHALL OZZI BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO SHIPPING OR DELIVERY OF PRODUCTS, REGARDLESS OF THE THEORY OF LIABILITY.

12. Modifications to This Policy

12.1  Ozzi reserves the right to modify, amend, or update this Shipping Policy at any time and at its sole discretion. Any changes will be effective immediately upon posting the revised policy on the Site. Continued use of the Site or placement of orders after any such changes constitutes acceptance of the updated policy.

12.2  It is the Customer's responsibility to review this Shipping Policy periodically for changes.

13. Contact Information

For questions or concerns regarding this Shipping Policy, please contact us at:

Ozzi

Email: team@heyozzi.com

Website: heyozzi.com

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